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Guiding Principles

CreditMonk strives to make credit a good word. We hope to be a one step check to understand a company’s market reputation in terms of payment habit, usual credit given and other credit related information. We want to make it easier to do business so the focus can be shifted from getting paid, to giving great service and products!

Being fair is important to us

We follow these simple guiding principles to ensure that first hand, valuable credit information is available to businesses while ensuring there are safeguards and options to improve for the companies being reviewed.

Content Fairness:

  • We never edit or alter content submitted on our site.
  • We never suppress, filter or delete content simply because it is negative/lower-rated, or positive/higher-rated.
  • We apply the same standard of review for all content (whether or not the content concerns an employer client of CreditMonk).
  • We remove content if we have evidence that members were incentivized to leave the content.

Detecting Fraud/Dispute/Issues:

  • We use technology filters & algorithms to detect fraud and gaming, and require email verification or a valid Facebook, Google + or Linked In account for all members submitting reviews.
  • We moderate every piece of content through a two-step moderation process. The first gate of review is technological. We apply sophisticated technology that analyzes multiple attributes of the content. If the content does not pass technological review, a team of human moderators reviews the content to determine if it meets our guidelines. Additionally, a human always moderates any content that is flagged.
  • We stay neutral in all cases of dispute and do not act as the finder of fact.

Protection:

  • We believe in the principle of anonymity if needed/preferred- everyone has a right to voice their opinion or be heard without fearing retribution or other unwanted attention.
  • We believe each company has the right to respond to a review left by a member.

Please note that CreditMonk uses the term 'content' to describe reviews, photos, videos and other user-submitted content.

Let’s all make CreditMonk, a community that helps everyone and promotes good payment habits. Users should be able to rely on CreditMonk reviews and other user- submitted content to decide on their transactions with reviewed companies. Please follow these guidelines to ensure that everyone can benefit from a helpful, balanced and authentic sharing economy. Please note we reserve the right to remove reviews that do not meet our guidelines and/or are flagged off by other users as suspicious/inappropriate.

Be completely honest

We allow reviews and details that offer insights that can only come if you have transacted with the company. Please be honest and only review if you have indeed had the mentioned commercial transaction with the reviewed company.

Review the good and bad

We hope to believe there's something positive about every company, and that even the companies rated very high have something they can improve upon. So, we invite you to think about them from a few perspectives and include both a pro and a con to provide a balanced review. We expect our reviewers to have at least an equal number of positive company reviews to the number of negative reviews of a company. In any general business bad debt is less than 20% so ideally we would hope that for every 2 negative reviews, a reviewer rates at least 8 other companies positively.

Be respectful

We encourage a healthy and constructive discussion about a company. We don't accept reviews that include malicious personal attacks.?We do allow comments about individuals who represent the public face of the company if they have great influence over the broad work environment (CEO, C-Suite, President, Owner, etc.) and the comments are related to their behaviour in the work environment. We believe this information is generally representative of the company and informative to credit information seekers.

Stay calm

We realize talking about work can get some people wound up, but we don't approve reviews that include certain profanities, or any obscenities, aggressive, or discriminatory language that we consider unacceptable for our community. We will reject reviews that include accusations of, or threats of, violence. (General discussions of workplace misconduct are allowed.)

Stay helpful and relevant

CreditMonk is about sharing information that helps the entire community. We reject reviews that are not useful or meaningful to our community. We will reject any content meant as an advertisement or containing a web link.

Be original

All reviews should be original – no substantial quoted material from other sources, including (but not limited to) websites, e-mail correspondence, other reviews, etc.

No confidential information

There is a difference between providing insight and insider information. Do not submit reviews that reveal trade secrets or other confidential, internal company information.

User good language

Your writing doesn't have to be perfect, but we expect you to make an effort. Please do not use excessive capitalisation or punctuation, poor grammar and/or spelling, improper formatting, nonsense words, repeated words or filler characters.

Showcase good payment habit

We encourage you to post accolades for companies with a good payment habit and overall credit worthiness. Senior/Junior management availability accolades are also welcome when they represent the primary business of the CreditMonk.

Company responses are also moderated using the Guiding Principles. Creditmonk is a great way for companies to be an open company, understand their market reputation and manage their creditor feedback. A few things company owners/representatives should keep in mind:

Update company information:

While our team makes every effort to keep information on Creditmonk up-to-date, we appreciate you letting us know when an update, improvement or addition to information is required the same yourself from your Claimed Company profile.

We love it when companies encourage their suppliers/distributors/others they work with to share honest reviews on CreditMonk, but please do not offer incentives in exchange for reviews. We will remove reviews where we have evidence that companies were

Respond to criticism positively:

Take two deep breaths when you get a negative review. Three, if required. This happens to all companies who have creditors. Take the unflattering reviews as constructive feedback and use it as an opportunity to fix things. Whether you agree with the feedback or not, take the criticism in good stride. You can reply with a management response to show you care, but please don't use this as a platform to hit back. Please choose your words well.

Responsibility:

Creditmonk will not moderate any questionable activities about your company posted in reviews. (e.g. fake goods sold, wrongly described products/services sold etc.). First names of employees and mentions of owners will also be left unmoderated. This business requires thick skin – stating the perceived attitude of owners or employees and reporting of individual actions for credit-related situations, are not considered personal attacks.

We expect all of our members to follow these Guiding Principles, as well as CreditMonks Terms of Use and Privacy Policy. Creditmonk reserves the right to remove a review or company response at any time for any reason. The reviews approved and posted on CreditMonk are individual and highly subjective opinions. The opinions expressed in reviews are those of users/reviewers and not of CreditMonk or its associated companies. Please note that CreditMonk moderates company responses after they have posted. Therefore, if the response does not meet the guidelines, it may be shown for a short time before we pull it down.

We expect all of our members to follow these Guiding Principles, as well as CreditMonks Terms of Use and Creditmonk reserves the right to remove a review or company response at any time for any reason. The reviews approved and posted on CreditMonk are individual and highly subjective opinions. The opinions expressed in reviews are those of users/reviewers and not of CreditMonk or its associated companies. Please note that CreditMonk moderates company responses after they have posted. Therefore, if the response does not meet the guidelines, it may be shown for a short time before we pull it down.

We welcome photos/videos that are related to credit information and your claim/ratings. Please do not post, photos of marketing material, photos of patients in a healthcare setting, photos that disclose confidential information, photos not relevant to credit ratings, Photo captions must also be considered appropriate in accordance with our Reviews Guiding Principles