View and review company ratings, comments, payment habit and other company related data for FREE. So add your reviews and your experience working with businesses to make credit habits of companies an open book. We all help each other to make business better.
Till now you could call and request and keep following up. Could you go the legal way? Not worth it, could you demand what was really owed to you? Not really! You could basically not do much. Now you can. ? You can applaud the good paymasters. You can complain about the ones not so good. They will care, sooner or later, because it’s public.
Maybe your creditor company's senior management does not know there are payment issues in their company; maybe they don’t have reason to care. It’s also possible, your creditors are paid late as their creditors also don’t care and have no reason to pay on time. Now let’s do the Mexican wave on credit, where every link in the chain is tightened and made to pay on time! Improve the full credit cycle. Make every link accountable and payment habit of companies publicly availably.
Improve your bottom line, reduce your interest burden, plan your financials, give terms based on their ratings so you can plan for delays in your costing! Make credit a good word to grow your business and not your fears!
Sometimes we have big credit issues but we are very small fish in the pond. If you’re worried, you can post anonymously. Of course it’s better if you give your details. A review with your details, has more credibility and will move the company being reviewed to action quicker. If you do choose to be anonymous, however, we understand, sometimes there is a need to do so.
We will not display personally identifiable information if you select to post anonymously. We only display your Badge Level and Average review details next to the review to indicate reviewer website use and review balance.
We do have more stringent checks at the back-end to ensure the post/review/comment is genuine. You might receive a call or an email asking for some details in case your review/comment is flagged off as suspicious.
If your review has been removed/not accepted you will receive a message. There are various reasons/back end checks we have to maintain data integrity.
If your review was rejected and you believe it did not fit into any of the above categories, you can get in touch with us. Please include your name, official email address and any proof you have supporting your review. We will, to the best of our ability, try to reinstate your review if it was flagged off/removed despite being a genuine review that followed our rules/guidelines.
We cannot allow you to edit your review at this moment, so you will have to delete your current review and add a new one thereafter if you need to make any changes. You may only delete any reviews that have been submitted to CreditMonk within 30 days of adding. The same can be done from your User Profile: Reviews tab.
When a current or former creditor submits a review for your company for the first time, your company profile will be created on CreditMonk. There are also instances our team may create company profiles.
Because it is not unlawful for us to host a discussion of specific companies that reviewers have transacted with on our forum, we do not remove companies from our website. You may claim your company account on CreditMonk by fulfilling certain criteria to validate your ownership of the same. You can then see statistics on your company’s profile views, ratings, add company comments, reply to reviews, see company profile statistics and be an Open company by being accessible to your creditors on creditmonk.
We have a free comments section in every companies additional information section. Here companies can detail the issues they have faced or their credit environment after claiming their account. There is also an option to give the companies debtor days (how many days the reviewed company gets paid in)
You also have the ability to reply to reviews and comments. This is meant for companies to explain their stand and at the same time take responsibility and improve any areas that need to be improved. Please do go through our Company Response Guiding Principles before doing the same.
View and review company ratings, comments, payment habit and other company related data for FREE.
Add a logo, complete company profile, manage reviews and be accessible. Be an open company. Share your company reviews on social media and invite suppliers to review your company.
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Think of this as your personal insight into your company reputation, relationships and interest of suppliers in doing business with you.
We want to help make credit a good word. We want to make credit information openly accessible so all business/commercial transactions big or small, have a fair platform to work on.
CreditMonk has proprietary technology filters and algorithms in place to detect fraud.
We also hope we can rely on you, our community of users to help monitor the site. If you believe there are fraudulent reviews on a profile, we ask that you flag the review(s). By doing this, you will send the reviews to our Content Moderation Team to be re-moderated and investigated further.
Our policy allows one review per company per month by one company: for one company and upto a maximum of 4 reviews for the same company in one year. Users are allowed to add unlimited reviews for diffferent companies as long as they have had the reviewed transaction with them. If we detect that one user is attempting to post multiple reviews for the same company from different accounts, we will have to remove all reviews from the users account or block his account. Further, if reviewer A has added a review for a company, another reviewer B from the same company as Reviewer A cannot add a review for the same company for the same transactions. This applies to both individual members and company representatives.
We do allow companies to encourage their suppliers to share honest reviews on CreditMonk. However, they are not allowed to offer incentives in exchange for reviews.
There are four main reasons why your request may be denied:
If your claim your company request was denied for not enough information, please re-apply with completed details on the “claim your company” form. Please be sure that you are including your full first and last name, title, contact details and email address.
If your account was denied for other reasons listed above, we will grant your access if we receive email approval from a publicly verifiable senior executive in your organisation.
The email should come directly from the executive’s email address and include:
CreditMonks mission is to help people solve their credit issues and make informed credit decisions. So as people leave reviews on CreditMonk and share their experiences, there may be certain cases where reviews offer details of payment habit that could in turn be useful for businesses to know.
For instance, if a company had to offer a bribe to get his payment to someone on the company or face any form of abuse/intimidation, this would be appropriate information to mention in a review because it could help another company determine if they can work with this company or at least be prepared and plan their business and terms with the company accordingly.
If you’re company owner or management and want to add context or perspective, as an official company representative, you can claim your company account and respond to any reviews for your company.
When a company/representative responds, the response is shown to all other’s reading the review.
Companies can choose to respond in different ways: Some refute claims of inappropriate conduct in their dealings while others thank users for bringing it to their attention and promise to look into it further.
As company management, whatever way you choose, we believe a thoughtful, professional response can go a long way in not only balancing a review but showcasing you care about your suppliers and what they think.
We ask our members to understand that we apply the same standard of review for all content (whether or not the content concerns a client of or CreditMonk itself). Ultimately, we do not negotiate about our application of a guiding principle to our final decision, as to whether or not a piece of content warrants removal.
We ask you to include information on why you believe the content is inappropriate.
When you click the flag icon, a text box will open for you to provide information (limit of 1,500 characters) on why you believe the post should be removed.
A member of CreditMonk’s team will review the flagged post and reply back to you with a decision.
There are many perspectives and they are correct for the holder of the perspective. When it comes to whether or not the reviews on CreditMonk are true or false, it is often impossible for us to make that determination. We do not remove content in these circumstances, as we do not feel that we can act as the finder of fact. CreditMonk's general position is that a review is valid from the standpoint that it is one person's/companies personal experience of payment habit of the reviewed company.
As per the recent Supreme Court ruling, a user who has completed a transaction/service with a company, has under the “Freedom of Speech” act, the right to review the same based on his experience.
Supreme Court Petition and Verdict
On April 29, 2013, MouthShut.com filed a petition in the Supreme Court of India to nullify India's Information Technology Rules 2011 which threatens to restrict freedom of expression. The petition pleads to the Hon’ble Supreme Court that the IT Rules, 2011 should be struck down because they are so vague that it cannot be predicted with certainty as to what is prohibited and what is permitted. A consequence of this law would be the delegation of essential executive function to private parties like MouthShut.com to censor and restrict free speech of citizens or else face legal challenge for user's content. On Monday, March 23, 2015, Mouthshut.com won the case again Union of India and the article 66A has been struck down by the Supreme Court of India. This is a huge victory for the citizens of India and sets a right precedence in protecting the freedom of speech on the Internet.
Further websites do not have to remove content from their site if they receive notice that the material is defamatory. For more information on this point and others, the Digital Media Law Project has an informative entry on online activities covered by the CDA.
“Users are advised to refer to the Order dated 25th April, 2015 passed in the aforesaid writ petition for a more detailed understanding of the case and not solely rely on the summary provided herein above”
There are many reasons why a review could be removed from CreditMonk:
Due to anonymity concerns, we can not release specific reasons why a review has been removed from CreditMonk. However, if the member who submitted the review contacts us directly, we can discuss the review in further detail.
Creditmonk’s Guiding Principles are recommendations for how users can write reviews, so that other members of our community will find them credible and useful. They also represent an effort to encourage a certain quality of discourse on our site. But while the Guiding Principles help inform our decision on whether or not to remove a particular post, they do not operate as a guarantee that we will remove a post whenever a user claims to have identified an infraction.
As a result of being a user-driven website, companies have the chance to improve their rating if rated low and respond to every review/comment and add company notes if they have claimed their company account.
Private Message in CreditMonk allows members to connect with one another and representatives of Claimed Companies so they can coordinate and collaborate on credit issues.
We hope that by helping each other and sharing openly we will make the payment culture better and ensure others are warned of any bad experiences before they transact with a company.
So know that if a company shared their experience, they probably want to help! Please do not use this functionality to promote businesses or fight with other members.